Privacy Policy
Last updated: April 2026
1. Introduction
Protecting your personal data is important to us. We treat personal data confidentially and in accordance with applicable Swiss data protection law, in particular the Data Protection Act (DSG).
This privacy policy explains how personal data is processed in connection with the use of our online shop, our website, and our services.
2. Responsible Body
Swiss Creative Company GmbH
Operating under the name Dr.Scent Switzerland
Glattalstrasse 521
8153 Rümlang
Switzerland
Email: info.switzerland@dr-scent.world
3. Personal Data Collected
We process personal data to the extent necessary for the operation of our business. This includes in particular:
- First and last name
- Billing and shipping address
- Email address
- Phone number
- Payment information
- Order and purchase history
- Communication content
- IP address
- Device and browser information
- Usage data from our website
4. Purposes of Data Processing
Processing is carried out in particular for the following purposes:
- Provision of the online shop
- Processing and delivery of orders
- Payment processing
- Customer service and communication
- Fraud prevention and security
- Optimisation of our offerings
- Marketing measures, where permissible
- Fulfilling legal obligations
5. Shopify
Our online shop is operated via Shopify.
Shopify processes data such as order information, device information, IP addresses, and usage data as part of the technical provision of the shop.
Further information can be found in Shopify's privacy policy.
6. Payment Providers
Depending on the chosen payment method, payment processing is carried out via external providers, in particular:
- Shopify Payments
- Apple Pay
- Google Pay
- TWINT
- PayPal
- Heylight
The data required for payment processing is transmitted directly to the respective payment service provider.
Their own privacy policies apply to processing by these providers.
7. Shipping Service Providers
To deliver your order, we pass on the necessary data to shipping partners, in particular name and delivery address.
This is done exclusively within the scope of contract fulfillment.
8. Contact
If you contact us by email or through other communication channels, we will process your information to handle your request.
9. Cookies and Similar Technologies
Our website may use cookies or similar technologies to provide functions, improve user-friendliness, and enable statistical analyses.
You can configure your browser accordingly.
10. Analytics and Marketing
We may use analytics or marketing tools to improve our offerings, evaluate campaigns, or display personalized content.
Where necessary, this is done based on your consent.
11. Disclosure to Third Parties
Personal data will only be disclosed where necessary, in particular to:
- Shopify
- Payment providers
- Shipping service providers
- IT and hosting partners
- Authorities in case of legal obligation
12. Data Transfer Abroad
In connection with external service providers, data may also be processed outside of Switzerland.
In doing so, we ensure appropriate protective measures and legally required guarantees.
13. Storage Duration
We store personal data only for as long as necessary for the stated purposes or as required by legal retention obligations.
14. Data Security
We implement appropriate technical and organizational security measures to protect your personal data.
15. Your Rights
Within the scope of applicable law, you have the right to, in particular:
- Information
- Rectification
- Erasure
- Restriction of processing
- Data portability, where legally provided
- Withdrawal of granted consents
Please address inquiries to:
info.switzerland@dr-scent.world
16. Changes
We may amend this privacy policy at any time.
The version published on our website is authoritative.
17. Contact
Swiss Creative Company GmbH
Dr.Scent Switzerland
Glattalstrasse 521
8153 Rümlang
Switzerland